Return Policy

At Chavez Equipment, we are committed to providing high-quality products and ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase, we have a clear return policy in place to support you.

Simple and Transparent Return Policy

At Chavez Equipment, we are dedicated to providing high-quality products that perfectly meet your needs. However, if your purchase does not meet expectations or if there is any issue, we have a transparent and easy-to-follow return policy:

Return Rights and Exceptions

If the delivered equipment does not match the description or has significant defects that were not disclosed prior to purchase, please contact us within 5 business days of delivery to initiate a return.

If the equipment arrives in a condition that does not meet our advertised standards of quality, we offer the option of a refund or exchange, depending on the situation.

Return Procedure

To request a return, please follow these steps:

Provide all necessary information, including a description of the problem and photo or video evidence, if possible.

The equipment must be returned within 30 calendar days of delivery, in the same condition in which it was received—without modifications, usage signs, or additional damage.

Refunds

If the return is approved after inspection, a full refund of the purchase price will be issued, excluding shipping fees or any other associated logistics costs. Refunds are typically processed within 30 business days after we receive the returned equipment.

Return Shipping Costs

The cost of returning the equipment is the responsibility of the buyer, unless the return is due to a confirmed defect or discrepancy from the original product description.

Location

Visit Us Here

1304 East Military Highway #281, Pharr, TX 78577

CALL US

Speak directly with a member of the Sales Team

(956) 446-2836

EMAIL

Email our Sales Team

sales@chavezequipment.com